Help Center

For Members and those with questions regarding member login, membership status, renewal or benefits, contact Member Services by phone at +1.415.561.8581 or email member_services@aao.org.

For questions or support for Academy products, purchases and the Academy Store, contact Customer Service by phone at +1.415.561.8540 or email customer_service@aao.org.

For other questions or issues, contact the appropriate department.

Website Assistance

To report problems you are having with the website, send an email to ISRS. Include in the body of your email:

• Member or customer number (if known)
• The specific address of the Web page you are having trouble with. Copy this address from your browser's address bar.
• Your Browser version and computer platform
• A short description of the problem you are having
• If possible, a screenshot or the error messages you are receiving